Information

Ordering and Delivery                                                                      

  • Browse through items in our shop and make selections by adding them to your basket.
  • If ordering personalised items don't forget to enter the required name.
  • As most of our items are made to order please allow up to 10 days for dispatch, although often it will be much quicker.
  • Shortly after placing your order you will receive a confirmation email followed shortly by another giving an expected dispatch date.
  • If you need an item for a specific date please email us,before ordering, via the Get in touch! page to check it is do-able!
  • You will be contacted when your order is dispatched.

1/12th Scale Miniatures

All our miniatures are 1:12 scale models. The products sold by Bolotti Miniatures are intended for use by miniaturists, miniature collectors, crafters and others with an interest in creating and accessorising doll's houses and miniature scenes. Our products are not toys and are not meant for children under the age of 14 years. These items are intended for adults to use for accessorising doll's houses and similar projects. Use by children under the recommended minimum age could present choking and other hazards. Parental discretion is essential. 

Payment

Payment is made at time of ordering using PayPal which accepts all major credit and debit cards. 
You do not need a Customer Account to order from us but you will have the choice of opening one.

 Postage to UK addresses

  • Postage and Packing for the UK is calculated by weight and or size of the order.
  • MInimum P&P is £2.50. Maximium P&P is £4.00
  • Items are sent via 'Royal Mail Signed For First Class'
  • A signature will be required on delivery so please give a different address if your billing address is not suitable.

International Delivery

Please email us via the Get in touch! page before ordering anything requiring delivery outside the UK. Tell us details of items you would like to purchase and their destination. We will get back to you with a delivery price. Please note we will not be responsible for any import taxes levied on your items.

Returns

We want you to be delighted with your purchase however if you are not or the product is faulty please return it to us within 14 days, with a note explaining the problem. A refund will be issued once items are safely received, please note we will only refund the return postage if the item is faulty. Do obtain a 'proof of postage' receipt.

Fabrics, Buttons and Threads

Most textile items, whether full size or miniatures, are individually made to order so slight variations will occur. From time to time it may be necessary to vary the fabrics used, however the quality and colour range will be maintained. We hope that the photos used give you an accurate idea of colours, however shades may vary slightly.

Buttons are used for detail on some items so please be aware that these would be unsuitable for children under 36 months.